Privacy Notice


Susanne James Associates take our responsibility to protect your personal data seriously.

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR) effective from 25 May 2018.

For the purpose of GDPR and this notice, we, Susanne James Associates, are the data controller of the personal data held in relation to course enquiries, enrolments, and information requests.

Our Data Protection Point of Contact is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details below.


We take our data protection obligations very seriously and treat all personal data we receive with respect, ensuring it remains safe and secure. Access to any personal information you give us is strictly limited to only those third parties who need it to perform the agreed specific service.


We obtain personal data about you for example when:

  • you contact us by email, telephone or post, for example when you enquire about our services; or
  • you engage us to provide our services and also during the provision of those services;
  • you request a proposal from us in respect of the services we provide.


The information we hold about you may include the following:

  • your personal details (name and address), your contact details (email address, phone number), and any other information you provide via our website on the enquiry form and/or the course enrolment form;
  • details of contact we have had with you in relation to the provision, or the proposed provision, of our services;
  • details of any services you have received from us;
  • our correspondence and communications with you;
  • information about any complaints and enquiries you make to us.


We may process your personal data for purposes necessary for the delivery of any agreed service.

We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

We may use your personal data in order to:

  • carry out our obligations arising from the provision of our services;
  • provide you with information related to our services, events and/or activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes;
  • seek your thoughts and opinions on the services we provide; and
  • notify you about any changes to our services.

In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.


We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration the requirements of our business and the services provided.


We may share your personal data with third parties, within and outside the EEA, where it is essential for the delivery of any agreed service, such as appointing a personal tutor to you.

Where services involve a third party (such as a tutor) processing your information, it is always on the basis that they are also complying with the current data protection legislation as applicable and understand that your privacy is respected and protected at all times.


We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we strictly limit access to your personal data to those third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


Your rights in connection with personal data

If you have any questions relating to your personal information and your information rights, including your right of access, rectification and erasure, please email our Data Protection Point of Contact at This email address is being protected from spambots. You need JavaScript enabled to view it.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.


We may change this Privacy Notice from time to time, in which case we will publish the amended version on our Website at Please check regularly for changes and updates.

This Privacy Notice was updated in May 2023.

Data Protection Registration

Currently, Susanne James Associates maintains a data protection registration with the Information Commissioner’s Office (ICO), the independent authority which oversees compliance with the Data Protection Act 1998.

The registration number is: CSN9440679. See the ICO’s website for registration details.


If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Protection Point of Contact at This email address is being protected from spambots. You need JavaScript enabled to view it..

You also have the right to make a complaint to the Information Commissioner's Office (ICO; Website:, at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

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